What a digital front door does
An AI digital front door gives patients one entry point — voice, SMS, or digital — to find care, schedule, and get routed correctly, with AI agents handling routine requests and escalating complex ones to staff. It matters most outside business hours: 60% of patients hang up after a minute on hold, and most never call back, so an always-on front door catches what a phone tree alone can’t.
The technology behind it
The front door works because Conversational AI and Agentic AI run together — one layer holds the conversation, the other completes the task. For the contact-center side of the same inbound work, see our breakdown of how to automate contact center operations.