Conversational AI vs. Agentic AI
Yes — and the best implementations pair Conversational AI with Agentic AI. Conversational AI handles the dialogue: understanding intent and holding a natural conversation. Agentic AI handles the execution: actually booking the appointment, updating the record, or closing the gap. Most vendors offer one or the other; healthcare needs both, with human escalation for anything requiring judgment.
Where this combination is already used
This combination is what powers an AI digital front door end to end, and it’s also the foundation of what SmartAgent runs on to handle real call volume, not just FAQs.