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SmartAnalytics

SmartAnalytics — First Ring to Final Payment. Nothing Missed.

Real-time visibility across 100% of patient interactions — inbound and outbound, AI and human — without changing a single workflow. Connects to your existing phone systems and PMS/EHR. Pre-built dashboards live in weeks. The Automation Readiness Report identifies where AI agents pay back fastest, so SmartAnalytics becomes the on-ramp to SmartAgent and SmartEngage.

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100% interaction coverage · 14-day deploy · 4.51T patient interaction records · HIPAA-safe · SOC 2 Type II
Measuring 1B+ automated healthcare interactions across 75+
enterprise customers and 30+ specialties today, including

Behind the scenes

One conversation, seven layers of intelligence. All applied in real time.

Click any step to see how SmartAnalytics turns a single call into structured ops, QA, and revenue signal.

Captures 100% of interactions.

Every voice call, SMS thread, webchat session, and inbound email — both human and AI — is captured in the same pipeline. No sampling. No selection bias.

  • Voice, SMS, webchat, email all in one stream.
  • Telephony-, contact-center-, and AI-agent-agnostic.
  • Captured the moment the conversation starts.
› Voice in · Five9 · live
› SMS in · Twilio · queued
› Chat in · web widget · session 1247

Transcribes — with healthcare context.

Healthcare-tuned ASR with diarization, drug-name recognition, and 50+ languages. Transcripts are accurate enough to drive clinical and billing decisions.

  • Healthcare-domain language models.
  • Speaker-diarized, time-stamped transcripts.
  • Drug, procedure, and ICD recognition.
› ASR · vi-VN · WER 4.1%
› Speakers · Patient · Agent
› Entities · lisinopril · Dr. Patel · MRN 884201

Scores sentiment and urgency.

Per-turn sentiment, escalation risk, and patient-experience signal. A drop in sentiment in the middle of a call is its own alert.

  • Per-turn sentiment trajectory.
  • Escalation risk + churn-risk scoring.
  • NPS-adjacent patient-experience signal.
› Sentiment · 0.62 → 0.18 (turn 7)
› Escalation risk · 0.74
› Churn signal · raised

Classifies intent and outcome.

40+ healthcare intents and 20+ outcome labels — applied per conversation, per turn, with confidence scores. Your dashboards know what happened, not just what was said.

  • Intent + sub-intent taxonomy per specialty.
  • Outcome label (booked / refused / escalated / lost).
  • Confidence + human-review queue for low confidence.
› Intent · reschedule + refill
› Outcome · booked + task_created
› Confidence · 0.92

Runs AutoQA on every call.

Replaces 1–8% manual QA with 100% AutoQA — your scorecard, your rubric, applied to every conversation, every shift.

  • Custom QA rubric authored to your practice.
  • Per-agent, per-team, per-site scorecards.
  • Coaching highlights surfaced to managers daily.
› AutoQA · 92/100 · rubric v3.1
› Strengths · empathy · de-escalation
› Coaching note · faster benefit quote

Attributes revenue, by conversation.

Every interaction is tied to a downstream revenue event (booked, billed, paid). The CFO finally has a line from a call to a check.

  • EHR + AR-system event matching.
  • Per-workflow cost-to-serve and revenue lift.
  • Cross-workflow ROI attribution dashboards.
› Call → appointment booked · $182 expected
› Realized 14 days later · $176 paid
› Cost-to-serve · $0.41 · ROI 429×

Surfaces it where decisions get made.

Real-time dashboards, daily ops digests, alerting to Slack / Teams / email, and native exports to your BI stack. Insight doesn't sit in a portal nobody opens.

  • Real-time dashboards + scheduled ops digests.
  • Alerts to Slack / Teams / email / SMS.
  • Native exports to Snowflake, BigQuery, Tableau, Power BI.
› Daily digest · 09:00 · ops leaders
› Alert · churn risk · 5 patients · Slack #ops
› Export · Snowflake · last 24h · 18k rows

Dashboards

Four dashboards. Four different leaders' answers.

Per-workflow KPIs

Answer rate, booking rate, refusal reasons, time-to-resolution — per workflow, per site, per shift. The ops director's daily dashboard.

Real-timeDrill-downPer-site

AutoQA scorecards

100% of conversations scored against your rubric. Per-agent, per-team, per-site — with coaching highlights.

100% coverageCustom rubricCoaching

ROI attribution

Calls tied to bookings, bookings tied to revenue. The CFO's source of truth on what each workflow returns.

Per-workflowEHR-linkedAuditable

AI observability

Track how SmartAgent and SmartEngage are performing — model drift, guardrail trips, escalation patterns, prompt versions.

DriftGuardrailsVersioning

Three roles, three answers. One source of truth.

Use case 01

The ops director who finally has the morning brief.

Daily 8am digest: answered/missed calls, top intents, refusal reasons, sites trending down, AutoQA flag list. The next 30 minutes of your day, written for you.

  • Per-site, per-shift, per-workflow KPIs.
  • Real-time alerts to Slack / Teams on degradations.
  • Drill-down to the actual conversation in two clicks.
Explore for ops
08:00 · daily digest emailed
↓
Site 4 · answer rate 84% (-9pts WoW)
↓
Top miss reason · "after-hours overflow"
↓
Action · expand SmartAgent overflow window
Use case 02

The QA team that audits 100% of calls, not 1%.

Your rubric, applied to every conversation. AutoQA scorecards by agent, team, and site — with coaching highlights pushed to managers daily.

  • Custom QA rubric authored to your practice.
  • Per-agent scorecards with trend lines.
  • Coaching playlists generated automatically.
Explore for QA
Today · 1,840 conversations scored
↓
Avg score · 91 · (rubric v3.1)
↓
Coach · Maya · 3 missed benefit quotes
↓
Playlist sent · manager review by 4pm
Use case 03

The CFO who can prove the AI paid for itself.

Every workflow ties to a downstream revenue event — booked, billed, paid. SmartAnalytics gives finance a clean P&L view of what each workflow returns.

  • Per-workflow cost-to-serve and gross margin.
  • Booked-to-billed-to-paid conversion tracking.
  • Audit-ready exports for board reporting.
Q1 · 142,000 calls handled
↓
Bookings · 38,420 · realized $5.8M
↓
Workflow cost · $58K · gross margin 99%
↓
Board deck · auto-exported

By the numbers

Numbers from the SmartAnalytics fleet. Audited monthly.

Aggregated across the Aqurio customer base, inbound and outbound, human and AI.

100%INTERACTIONS CAPTURED
14 daysDEPLOYMENT TIME
4.51TPATIENT INTERACTION RECORDS
1B+AUTOMATED HEALTHCARE INTERACTIONS

In their words

Land on SmartAnalytics. Expand on outcomes.

Analytics is the fastest on-ramp to agentic AI. See where customers started — and where they went next.

"We went from QA-ing 3% of calls to scoring 100% — across every interaction, every channel, every shift. SmartAnalytics surfaced patterns we'd never have caught with sampling, and gave us the proof point to expand into SmartAgent."

Operations Leadership100+ location DSO · anonymized at customer request
3% → 100%INTERACTION VISIBILITY
$19M+RECOVERED · 8 MOS
14 daysTIME TO INSIGHT

"We started with SmartAnalytics to understand the call center. Within a quarter, the Automation Readiness Report told us exactly where to deploy SmartEngage. Land on analytics, expand on outcomes."

Operations Leadership42North Dental
$7M+RECOVERED · 7 MOS
84%CONTACT RATE
65 HRSRECOVERED/MONTH

Frequently asked questions

Common questions about SmartAnalytics.

What does "100% interaction coverage" actually mean?
Every voice call, SMS thread, webchat, and email — both human and AI — is transcribed, scored, and analyzed in real time. No sampling. No spot-checks. Every conversation is measured.
Does SmartAnalytics work with human agents too?
Yes. SmartAnalytics measures human-agent interactions alongside SmartAgent and SmartEngage — giving you a single source of truth across your hybrid workforce.
What kind of dashboards do I get?
Per-workflow KPIs (call answer, booking rate, refusal reasons), per-team scorecards, sentiment trends, intent dashboards, AutoQA, and cross-workflow ROI attribution dashboards.
How fast does SmartAnalytics surface insights?
Real-time. Most dashboards refresh within seconds of a conversation ending. High-priority alerts (e.g. complaint, churn risk, missed booking) ping ops leaders inside 5 minutes.
Can I export data into our BI stack?
Yes. Native exports to Snowflake, BigQuery, Tableau, Power BI, and Looker. Also a documented REST API for custom integrations.
Is SmartAnalytics HIPAA-safe?
Yes — HIPAA, HITECH, and SOC 2 Type II compliant. All transcripts and analytics stay inside the BAA-covered environment with role-based access and full audit trail.
More questions? Talk to a SmartAnalytics specialist

Smarter healthcare starts with us, together.

Book a demo to explore our platform, or talk with an AI expert about solutions custom-tailored to your needs.

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