Aqurio's agentic AI workforce runs all 10 proactive-engagement workflows — recall, reactivation, care-gap closure, RPM, NPS, wellness outreach — across voice, SMS, and email. 73% autonomous, 14 days to deploy.
SmartEngage replaces the mass-text blast and the unmanned dialer with audience-aware, two-way conversations — the kind your best outreach rep would run if they had infinite time.
SmartEngage segments patients by gap-in-care, last visit, and care-program enrollment — then runs personalized two-way outreach, booking directly into open slots. Recall + reactivation campaigns have cut no-shows by up to 90%.
The agent works the gap-in-care list weekly — mammograms, colon screens, A1Cs, wellness visits — books patients, ships home-kits where applicable, and posts evidence back to the EHR for quality reporting.
Multi-channel confirmation cadence — voice for new patients, SMS for confirmed, email for prep — with two-way conversation if the patient needs to reschedule, and inbound symptom triage routed to the right care setting.
Scheduled RPM check-ins with red-flag escalation, post-visit NPS surveys, wellness-program outreach for ACO/value-based contracts — orchestrated by audience, channel, and language, with revenue attribution in SmartAnalytics.
Every outbound patient touchpoint — recall, care-gap, RPM, NPS, wellness — handled by AI agents, measured by SmartAnalytics, written back to your EHR.
Symptom triage + care-gap identification across the panel — risk-stratified by EHR + payer data.
Preventive care outreach + recall campaigns — channel, language, and cadence picked per patient.
Patient reactivation + dormant-patient campaigns close the lapsed cohort into booked appointments.
Proactive appointment confirmation + wellness program outreach with full two-way dialogue.
Subscription enrollment for RPM, CCM, and care-management programs — eligibility checked, consent captured.
NPS surveys + outcome attribution feed SmartAnalytics — every campaign tied to revenue, reactivation, or quality lift.
SmartEngage segments the 2,400 by last-visit reason, age, and gap-in-care, picks the right channel and language per patient, and runs a two-way conversational outreach. Patients reschedule directly in the call or SMS — no callback list, no missed opportunity.
An 11:00am slot just no-showed. SmartEngage detects the empty slot from the EHR, identifies three waitlisted patients matching provider + payer + travel-time, runs parallel voice + SMS outreach, and re-fills the slot at 11:42am — before staff would have noticed.
340 patients on the CHF remote-monitoring program. SmartEngage runs scheduled weekly check-ins by voice — symptom triage, weight + BP, medication adherence — escalates red flags to the care team in real time, and captures PROs back to the chart and the RPM dashboard.
Common questions from outreach buyers.
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