Start with inbound
Automating a healthcare contact center starts with inbound: AI agents that answer every call, route it correctly, and resolve routine requests without a hold queue. Layer in agent-assist for live calls next, then let outbound campaigns — reminders, recall, collections follow-up — run on a separate, connected set of agents, always with a clear path to a human.
Then connect outbound campaigns
The inbound half of this is what SmartAgent is built for; the outbound campaigns that follow are a SmartEngage workflow, sharing the same patient context so nothing gets duplicated.