PACE promises all-inclusive care — which makes your organization the scheduling hub for every specialist visit, day-center day, and family question in a participant's life. Aqurio's agentic AI workforce grows enrollment by answering every family the moment they inquire, carries the coordination load across the whole care plan, keeps day-center attendance visible with instant IDT flags, and speaks with participants the way they need: patiently, clearly, by voice.
Capitated census makes enrollment the growth engine, all-inclusive care makes coordination the daily grind, and frail participants make every missed touchpoint clinical information. Aqurio runs the operational layer of all three.
PACE enrollment is a weeks-long path — inquiry, eligibility, assessments, paperwork — and every family that stalls is census that never arrives. SmartAgent answers every inquiry instantly across voice, SMS, MMS, email, fax, and digital, walks families through each step, and keeps the journey moving with stalls flagged to your enrollment team.
All-inclusive means every specialist visit, day-center day, and follow-up runs through your team. SmartAgent handles the scheduling conversations end to end — with participants, families, and outside offices — writing every change back to your systems and carrying context across every interaction.
For a frail participant, a missed day is clinical information. SmartAgent works the attendance conversation the moment a participant isn't confirmed — patiently, by voice — and flags every miss and every concern to the interdisciplinary team instantly, with full context.
Six stages of the PACE participant journey — the operational layer of each handled by Aqurio.
Family inquiries answered instantly, warmly, at any hour.
Eligibility and enrollment steps sequenced and kept moving, stalls flagged to your team.
Specialist visits and appointments scheduled across the full care plan.
Day-center attendance confirmed by patient voice calls — misses flagged to the IDT instantly.
Participant and family questions answered on every channel; clinical matters routed at once.
Census protected and coordination visible across 100% of interactions — fed by SmartAnalytics.
Every inquiry answered the moment it arrives, the enrollment path explained in plain language, each eligibility and paperwork step scheduled and confirmed in the family's preferred thread — and any stall flagged to your enrollment team before the family quietly gives up.
SmartAgent runs the scheduling conversations behind the whole care plan — specialist visits booked with outside offices, transport-dependent timing coordinated in the conversation, reminders tuned to each participant — with every change written back to your systems and visible to the IDT.
Participants get unhurried, clear voice conversations built for how they communicate; families get instant answers on any channel — and every missed day, every unconfirmed pickup, every note of concern routes to the interdisciplinary team the moment it surfaces, with the conversation attached.
Common questions from PACE leaders.
Schedule a demo to explore our platform, or talk with an AI expert about solutions custom-tailored to your PACE organization.
