Aqurio's agentic AI workforce answers every referral and eval request 24/7, keeps authorized visits scheduled and attended through the full plan of care, fills cancellations the same day to protect therapist utilization, and recovers every aged balance across your OT group.
OT economics run on arrivals: authorized visits that actually happen, therapists whose schedules stay full, and plans of care that reach completion. Aqurio protects all three — without adding front-office headcount.
Referrals arrive by fax, portal, and phone — and families ready to start therapy book with whoever responds first. SmartAgent captures every referral 24/7 across voice, SMS, MMS, email, fax, and digital, reaches the scheduling conversation immediately, and books the eval into the right therapist's schedule.
Authorized visits that never happen are lost outcomes and lost revenue — and mid-plan drop-off is constant. SmartEngage runs reminder and rebooking cadences across outbound voice, SMS, MMS, and digital, segmented by plan stage, and re-engages every patient who drifts off schedule.
In a utilization business, an unfilled cancellation is pure margin loss. SmartAgent handles reschedules in-flow by two-way SMS, and SmartEngage refills same-day openings from your reschedule list — keeping therapist schedules full without a single staff call.
Six stages of the occupational therapy patient lifecycle — each handled, measured, and grown by Aqurio.
Referrals by phone, fax, and web — captured 24/7 and worked immediately.
SmartAgent books the eval and verifies eligibility and benefits before the visit.
Visit-authorization work handled inside the operational flow — visits scheduled against what's approved.
Visit reminders, in-flow rescheduling, and same-day cancellation fill keep therapists utilized.
Re-eval and plan-milestone visits scheduled and confirmed automatically.
Drop-off reactivation and aged-balance recovery — fed by SmartAnalytics.
Every referral — faxed, phoned, or submitted online — is captured the moment it arrives. SmartAgent reaches the patient or family immediately, verifies eligibility and benefits, and books the eval directly into the right therapist's schedule with confirmation and intake sent by SMS.
SmartEngage runs the reminder rhythm a plan of care demands — segmented by plan stage, visit cadence, and outreach history — while SmartAgent reschedules in-flow and refills openings the same day. Patients finish their plans; therapists stay utilized; authorized visits convert to delivered care.
Aqurio's agents handle visit-authorization work inside the operational flow — so scheduling stays aligned with what's approved — and SmartEngage works aged balances across every bucket, negotiating payment plans in-call and recording them with a full audit trail.
Common questions from occupational therapy buyers.
Schedule a demo to explore our platform, or talk with an AI expert about solutions custom-tailored to your occupational therapy group.
