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For Gastroenterology & GI Groups

Never Miss Another GI Patient Call.

Aqurio's AI agents answer every GI patient call 24/7, fill every open chair, and recover aging patient balances — across voice, SMS, MMS, and digital — integrated directly with your practice management system. HIPAA-safe. ROI in under 90 days.

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HIPAA-safe · SOC 2 Type II · HITRUST CSF · Epic / athenahealth / Modernizing Medicine
Trusted by enterprise healthcare groups and multi-site
GI operators across 30+ specialties.
Built for gastroenterology & GI groups

Three problems every GI group fights. One platform that ends them.

GI ops live or die on patient access, schedule utilization, and collections throughput. Aqurio runs all three — across every location, without disrupting the team in the operatory.

1

The new-patient call that goes to voicemail.

60% of GI patients hang up after one minute on hold. 85% never call back. SmartAgent's AI agents answer every call 24/7 — across voice, SMS, MMS, and digital — capturing intent and routing with full conversation context when a human is genuinely needed.

60% hang up. 85% never call back. Every missed call is a missed appointment.
2

The open chair nobody fills.

Cancellations and last-minute openings are hidden revenue — if you can act fast enough. SmartAgent's AI agents manage appointment scheduling, changes, and waitlist backfill — booking straight into your PMS before the slot goes cold. No phone tag. No missed fills.

Waitlist backfill, rescheduling, and slot recovery — automatic.
3

The aging A/R your billing team can't reach.

Patient balances are pure margin — if you can recover them. SmartEngage's AI agents run outbound collections across every aging bucket, negotiating payment plans in-call via voice, SMS, MMS, and digital. $7M+ recovered in 7 months.

$7M+ recovered · 7 months (42 North Dental)

From the first GI patient call to the last outstanding balance. One connected platform.

Six stages of the GI patient lifecycle — each handled, measured, and grown by Aqurio.

1

Shopper

New-patient calls, web chats, form fills — captured 24/7 across every GI location via voice, SMS, MMS, and digital.

2

Book

SmartAgent verifies eligibility, picks the right slot, and books straight into the PMS before the patient hangs up.

3

Confirm

Two-way SMS and voice reminders, intake forms, and reschedule handling — across voice, SMS, MMS, and digital, without staff lifting a finger.

4

Treat

Procedure prep reminders, post-visit instructions, and same-day rebooking requests — supported in real time.

5

Recall

6-, 12-, and 24-month recall campaigns segmented by last visit, procedure type, and payer — run by SmartEngage across voice, SMS, MMS, and digital.

6

Reactivate

Dormant-patient win-backs and unscheduled-procedure outreach — fed by SmartAnalytics.

Across these six stages, Aqurio's AI agents handle the work end-to-end. Benevis automated 46% of inbound calls across 120 locations. 42North Dental recovered $7M+ in 7 months. A 100+ location DSO collected $19M+ in aged balances in under 8 months.

Three workflows that move GI margin. AI agents end-to-end.

Use case 01

New-patient GI calls that never go to voicemail.

Every new GI patient call, after-hours inquiry, and web-form lead — answered on the first ring. SmartAgent verifies eligibility, picks the right slot, and books straight into your PMS before the patient hangs up.

  • Live eligibility check on the call — covered benefits confirmed before booking.
  • Multi-location routing — sends the patient to the closest open slot.
  • Same-day appointment confirmation by SMS.
See new-patient intake
New patient calls — "colonoscopy consult, new patient," 6:47pm
↓
SmartAgent verifies Aetna — covered, $0 due for initial consult
↓
Books Wed 9:00am · PMS-confirmed
↓
Intake forms + prep instructions + welcome SMS sent
Use case 02

GI recall production without the dialing.

SmartEngage segments your GI recall list by last visit, procedure type, and balance owed — then runs personalized voice, SMS, MMS, and digital campaigns that book directly into open slots.

  • 12-month recall campaigns with multi-channel touch: voice, SMS, MMS, and digital.
  • Unscheduled-procedure reactivation by procedure value.
  • Dormant-patient win-back with personalized outreach.
See recall automation
640 patients overdue for annual GI visit
↓
SMS wave 1 → 187 booked
↓
Voice wave 2 → 152 booked
↓
339 / 640 scheduled · revenue recovered
Use case 03

The revenue was always there. SmartEngage goes and gets it.

SmartEngage's AI agents run outbound collections end to end — working every patient A/R aging bucket, negotiating payment plans in-call, and writing outcomes back to your PMS. Voice, SMS, MMS, and digital. No added RCM headcount required.

  • Collections across every A/R aging bucket — current to 90+ days.
  • Payment plan negotiation in-call — agent completes the conversation end to end.
  • Success-based pricing — Aqurio gets paid when you get paid.
See revenue recovery in action
Patient balance: $480 · 62 days outstanding
↓
SmartEngage outbound call — patient answers
↓
Payment plan negotiated in-call — $160/mo ×3
↓
PMS updated · payment link sent by SMS

What healthcare groups say about Aqurio. In their own numbers.

A snapshot of outcomes across multi-site healthcare groups and GI operators in their first 12 months.

"Aqurio's AI agents now handle 46% of our patient calls end-to-end across 120 locations. We cut headcount 50% in the call center and our scheduled appointments grew 7% — all inside the first year."

BenevisDental DSO · 120 locations
46%CALLS AUTOMATED
-50%HEADCOUNT
+7%APPOINTMENTS

"SmartEngage worked our aged A/R like a full-time collections team that never sleeps. We recovered $7M+ in 7 months, hit 84% patient contact rate, and gave 65 hours a month back to our office managers."

42North DentalMulti-state healthcare group
$7M+RECOVERED · 7 MO
84%CONTACT RATE
65 hrs/moSTAFF RECOVERED

"We eliminated 15 offshore agents and absorbed the work with Aqurio's AI workforce. $1.5M in operational savings, and our patient experience scores went up — not down."

Anonymous DSO CustomerOrthodontics DSO
$1.5MOPS SAVINGS
15OFFSHORE AGENTS ELIMINATED
+CSATSATISFACTION UP

"Across 100+ locations, Aqurio's AI agents collected over $19M in aged balances in 8 months — without adding a single FTE. The data flywheel keeps making the agents better with every interaction."

100+ location DSOAnonymous · enterprise healthcare
$19M+RECOVERED · 8 MO
100+LOCATIONS LIVE
0 FTEADDED

Built for the people running gastroenterology groups.

See all GI resources
Ebook

The GI patient access playbook: how multi-site groups increased scheduled visits 31%.

Read the ebook →
Report

2026 GI AI report: scaling patient access without scaling overhead.

Read the report →
Case Study

42North Dental: $7M+ recovered in 7 months. 15 offshore agents eliminated.

Read the case study →

Common questions from GI buyers

Common questions from gastroenterology and GI operations teams.

How does Aqurio handle GI eligibility and benefits verification?
SmartAgent verifies eligibility, benefits, and remaining deductibles in real time across major medical and GI carriers — quoting the patient before they hang up, so your front desk never has to chase a benefit check.
Will Aqurio integrate with our EHR and practice management system?
Yes. Aqurio integrates with Epic, athenahealth, Modernizing Medicine, eClinicalWorks, and 70+ EHR/PMS systems — writing appointments, recalls, and notes back to the system your team already uses.
How long does a GI group rollout take across multiple locations?
GI groups typically go live in 60–90 days for the first locations, with subsequent sites turned on in batches. SmartAnalytics can deploy read-only in weeks — no workflow changes, dashboards live within 30 days.
Can the AI handle GI recall and reactivation campaigns?
Yes. SmartEngage's AI agents run GI recall, unscheduled-procedure reactivation, and dormant-patient win-backs across voice, SMS, MMS, and digital — segmented by procedure type, balance, and last visit.
Is the platform HIPAA-compliant for GI patient records?
Yes — HIPAA, HITECH, and SOC 2 Type II compliant. PHI never leaves the BAA-covered environment, with full audit logs per interaction.
What ROI should a GI group expect in year one?
GI customers typically see a 38–55% reduction in call-center cost, a significant lift in recall production, and median payback in under 90 days.
More questions? Talk to a GI AI expert

Smarter GI operations start here. Together.

SmartAnalytics shows you what's broken before anything changes. SmartAgent's AI agents answer every GI patient call. SmartEngage's agents recover every patient balance and run every recall list. Three products. One platform. One integration. Schedule a demo to see all three in action — or talk with a GI AI expert about where to start.

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