Long-form research, not marketing fluff. The math, the models, the methodology.
In-depth white papers and playbooks for healthcare executives, CIOs, RCM leaders, and clinical operations teams evaluating or deploying agentic AI in production.
Five white papers. Filter by topic.
Each paper includes executive summary, methodology, primary data, and a section on operational implications. Average length: 14–22 pages.
The economics of voice automation in patient access: a 2,500-organization benchmark
An independent analysis of call-deflection rates, time-to-ROI, and abandonment metrics across 2,500 organizations deploying voice AI in patient access. Includes the cost-per-call model and the four-input formula behind it.
Download PDF → Revenue cycleRecovering AR with AI: a playbook for pre-auth, eligibility, and patient-pay collections
A step-by-step framework for layering AI agents across the revenue cycle. Covers the three workflows with the highest ROI in year one, the most common pitfalls in pilots, and a maturity model with measurable milestones.
Download PDF → Compliance & AIResponsible AI in healthcare communications: a framework for HIPAA-safe agent design
A practical framework for evaluating AI agents in protected-health-information contexts. Covers BAA structure, guardrails, audit logging, escalation patterns, hallucination mitigation, and the 12 questions to ask any vendor.
Download PDF → OperationsDesigning a 90-day pilot that actually proves something
Most healthcare AI pilots fail not because the technology doesn't work but because the pilot wasn't designed to measure anything. A how-to on baseline capture, control selection, scope sizing, and the seven anti-patterns we see every quarter.
Download PDF → StrategyThe agentic AI workforce: an operating model for healthcare leaders
How to think about AI agents as workforce, not software. Org-chart implications, role redesign, training pathways, and the four operating-model archetypes we observe across health systems, FQHCs, and specialty groups.
Download PDF →White papers above are illustrative placeholders for content review. Final PDFs will be downloadable at launch. Most papers gate behind a short 4-field form (name, email, company, role).
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