FQHCs serve the patients your community depends on — high call volumes, multilingual populations, razor-thin margins. Aqurio's AI agents answer every inbound call, run every outbound campaign, and close every care gap across voice, SMS, MMS, and digital — so your team can focus on care, not hold times.
FQHC ops live or die on patient access, care-gap closure, and revenue recovery. Aqurio's AI agents run all three — across every site, in every language — without adding headcount.
60% of patients hang up after one minute on hold. 85% never call back. Aqurio's SmartAgent answers every inbound call 24/7 — scheduling appointments, answering FAQs in the patient's preferred language, and routing urgent needs — zero hold time, zero voicemail.
Preventive screenings, chronic disease check-ins, immunization reminders — overdue patients your staff cannot reach manually. SmartEngage runs proactive outreach across voice, SMS, MMS, and digital, segmented by UDS measure, risk tier, and preferred language, booking directly into your schedule.
Patient balances aging past 90 days drop 20–30% in collectability. Aqurio's SmartEngage agents work your entire A/R queue — balance reminders, copay nudges, sliding fee schedule communication, PCI-compliant voice payments — freeing billing staff for complex account work.
Six stages of the FQHC patient journey — each handled, measured, and closed by Aqurio.
Every inbound call, SMS, MMS, and digital message answered 24/7 — in the patient's preferred language.
SmartAgent verifies sliding fee eligibility and books directly into your EHR — real time.
Two-way multilingual SMS and MMS reminders, prep instructions, and reschedule handling — zero staff effort.
Post-visit follow-up, care plan adherence nudges, and behavioral health warm handoffs — handled automatically.
Preventive care, chronic disease management, and HEDIS measure outreach — segmented by risk tier, condition, and language.
A/R recovery, sliding fee follow-up, and care-gap closure — all tracked in SmartAnalytics dashboards.
Every inbound call — new patient, existing patient, after-hours — answered on the first ring. SmartAgent confirms sliding fee eligibility, handles multilingual FAQs, and books directly into eClinicalWorks, athenahealth, or NextGen before the patient hangs up.
SmartEngage segments your overdue patient list by UDS measure, risk tier, and preferred language — then runs personalized voice, SMS, MMS, and digital cadences that book directly into open slots.
SmartEngage works your entire patient A/R queue — from current balances to 90+ day buckets — with empathetic outbound conversations that negotiate payment plans in-call and record outcomes directly in your EHR.
Common questions from FQHC buyers.
See how Aqurio's AI agents handle the patient access, outreach, and revenue workflows your FQHC can't staff around the clock.
