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For DME & HME

AI agents that chase the paperwork. So orders become deliveries.

DME dies in documentation: orders that stall waiting on prescriber paperwork, deliveries that can't schedule, resupply programs that leak, and rental billing nobody has time to work. Aqurio's agentic AI workforce captures every order the moment it arrives, chases documentation from prescriber offices persistently and politely, coordinates delivery and setup with patients, and runs resupply and rental billing on cadence.

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HIPAA · HITECH · SOC 2 · HITRUST CSF
Trusted by 65+ enterprise healthcare organizations across 30+ specialties.
Built for DME & HME

Three problems every DME provider fights. One platform that ends them.

Your bottleneck isn't demand — it's the documentation between an order and a billable delivery, and the recurring revenue that leaks when nobody runs the cadence. Aqurio works both sides: prescriber offices and patients.

1

The order stuck waiting on a prescriber's paperwork.

Every incomplete order is a delivery you can't make and a claim you can't bill. SmartAgent chases required documentation from prescriber offices persistently and professionally — calls, faxes, and follow-ups sequenced until the file is complete — with every touch logged and every stall flagged to your team.

Documentation chased from prescriber offices — persistently, automatically
2

The delivery window nobody can pin down.

Deliveries and setups fail when patients can't be reached to schedule them. SmartAgent coordinates delivery and setup with the patient the moment an order clears, confirms the window by two-way SMS, delivers your provided setup and usage materials, and reschedules in-flow when plans change.

Every delivery and setup scheduled and confirmed — automatically
3

The resupply revenue that leaks between cycles.

Resupply programs are recurring revenue only when the outreach actually runs. SmartEngage runs resupply outreach on your program's rules and cadence — confirming need, coordinating shipment timing, and re-engaging lapsed patients — with every contact TCPA-compliant and recorded.

Resupply outreach run on program rules — every cycle, every patient

From the order fax to recurring resupply. One connected platform.

Six stages of the DME order lifecycle — each handled, measured, and grown by Aqurio.

1

Order

Orders captured 24/7 — including fax — and worked the same day.

2

Document

Required documentation chased from prescriber offices until the file completes.

3

Verify

Eligibility and coverage verified before anything ships.

4

Deliver

Delivery and setup scheduled, confirmed, and rescheduled in-flow with the patient.

5

Resupply

Resupply outreach run on program rules and cadence, cycle after cycle.

6

Recover

Rental billing and aged balances worked across every bucket — fed by SmartAnalytics.

Across these six stages, Aqurio's AI agents handle the work end to end. Across the platform: 1B+ automated customer and patient interactions, 65+ enterprise customers, 70+ native EHR/PMS integrations — and measurable ROI in under 90 days.

Three workflows that move DME margin. Automated end to end.

Use case 1

Complete files. Without a coordinator on hold.

The moment an order arrives with gaps, the chase begins: requests to the prescriber's office sequenced across fax, phone, and digital, polite persistence until the documentation lands, every touch logged — and your team flagged only when a file truly stalls.

  • Prescriber-office outreach sequenced across fax, phone, and digital.
  • Every request and response logged and time-stamped.
  • True stalls flagged to your team — the rest handled.
See documentation chase
An order arrives missing required documentation
↓
SmartAgent requests it from the prescriber's office the same hour
↓
Two follow-ups later, the paperwork lands by fax
↓
The file completes · the delivery schedules · everything logged
Use case 2

Equipment that arrives when the patient does.

Delivery and setup windows coordinated with the patient the moment an order clears — confirmed by two-way SMS, your provided setup and usage materials delivered in-thread, reschedules handled in-flow, and equipment or clinical questions routed to your specialists instantly.

  • Delivery windows confirmed by two-way SMS.
  • Provider-supplied setup materials delivered in-thread.
  • Equipment and clinical questions routed to your specialists.
See delivery coordination
An order clears for delivery
↓
SmartAgent coordinates Thursday's window with the patient
↓
The patient reschedules Wednesday night — handled in-flow
↓
Delivery lands Friday morning · setup confirmed
Use case 3

Recurring revenue that actually recurs.

Resupply outreach runs on your program's rules and cadence — need confirmed, shipments coordinated, lapsed patients re-engaged — while rental billing and aged balances get worked across every bucket with payment plans recorded in-call and a full audit trail behind every arrangement.

  • Resupply cadence run per program rules — every cycle.
  • Lapsed-patient re-engagement informed by SmartAnalytics.
  • TCPA compliance embedded in every outbound campaign.
See resupply & billing
A patient's resupply cycle comes due
↓
SmartEngage confirms need and coordinates the shipment
↓
A lapsed patient two cycles quiet gets re-engaged
↓
Revenue recurs · every contact recorded and compliant

Frequently asked questions

Common questions from DME and HME buyers.

The AI actually calls prescriber offices for documentation?
Yes — persistently and professionally, across fax, phone, and digital, on a sequence your team controls, with every touch logged and time-stamped. Documentation chasing is outreach work, and outreach at scale is exactly what the agents do.
How does resupply outreach stay compliant?
It runs on your program's rules — contact timing, need confirmation, cadence — with TCPA compliance embedded in every outbound campaign and every contact recorded. Consistency with the rules, at scale, is the point.
Does the AI give patients equipment or clinical guidance?
No — by design. The agents deliver your provided setup and usage materials verbatim and coordinate logistics; equipment troubleshooting and clinical questions route to your specialists with the conversation attached.
Will it integrate with our DME billing and order systems?
Aqurio maintains 70+ native EHR/PMS integrations with bidirectional write-back. Our team maps coverage for your specific systems — order, billing, and delivery — during scoping.
Is the platform compliant for patient data and outreach?
Yes — HIPAA, HITECH, SOC 2, PCI, HITRUST CSF, ISO 27001, CCPA, and GDPR are built into the architecture, with every interaction logged, transcribed, and audit-ready, and TCPA compliance embedded in every outbound campaign.
What ROI should a DME provider expect?
Aqurio customers see measurable ROI in under 90 days, with outcomes that are visible, auditable, and documented. Across the customer base, Aqurio holds 121% Net Revenue Retention.
More questions? Talk to a DME AI expert

Smarter healthcare starts with us, together.

Schedule a demo to explore our platform, or talk with an AI expert about solutions custom-tailored to your DME operation.

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