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For Urgent Care

AI agents that answer every call. From "what's the wait?" to discharge.

Aqurio's agentic AI workforce handles every wait-time call, virtual visit handoff, and discharge follow-up — across your urgent care locations. 73% autonomous, EHR-native, ROI in under 90 days.

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HIPAA-safe · SOC 2 Type II · HITRUST · Epic-native
Deployed across urgent care chains nationwide —
EHR-native and ready for 24/7 voice workloads.
Built for urgent care

Three problems every urgent care chain has. One platform that solves them.

Urgent care is wait-driven, location-dense, and discharge-fragile. Aqurio absorbs all three without rewriting how your team already works.

1

The "how long is the wait?" call avalanche.

On flu-season Mondays, every patient calls before driving over. SmartAgent answers instantly with live wait estimates per location — and books a hold slot or a virtual visit before they get in the car.

92% of wait-time calls answered without staff handoff
2

The waiting room that overflows by 2pm.

When the room hits capacity, SmartAgent routes inbound callers to a sister location with shorter wait, offers a virtual visit, or holds a slot for later. Nobody walks out without being seen.

36% load-balanced to lower-wait sites, 19% virtual-visit conversion
3

The discharge follow-up that never happens.

Patients leave with a prescription and rarely come back. SmartEngage runs a 48h check-in, prescription-pickup reminder, and 7-day symptom touch — flagging worsening cases to your on-call MD.

3.2× discharge contact rate, 14% fewer ER bouncebacks

From the first wait-time call to follow-up. One connected platform.

Six stages of the urgent care patient journey — each handled, measured, and improved by Aqurio.

1

Wait-Time Call

"How long is the wait?" answered instantly with live per-location estimates.

2

Triage

SmartAgent captures chief complaint, severity, and insurance — escalates red flags to RN.

3

Route

Sister-location handoff, virtual visit, or hold slot — patient gets the fastest path to care.

4

Arrival

Self-check-in confirmed, intake forms pre-filled, copay collected before the room is ready.

5

Discharge

Discharge instructions sent by SMS in patient's language with prescription details.

6

Follow-Up

48h symptom check, 7-day recheck nudge, bounceback risk flagged to on-call MD.

Across these six stages, Aqurio's AI agents run end-to-end at 73% autonomy, deploy in 14 days, and deliver ROI in under 90 days. A 100+ location DSO recovered $19M+ in aged balances in 8 months — across urgent care and multi-specialty workflows.

Three workflows that decide your daily census. Automated end-to-end.

Use case 01

Wait-time triage that keeps the lobby in capacity.

Every "how long is the wait?" call answered in under 2 seconds with live data — and if the room is full, SmartAgent offers a sister location, a virtual visit, or a hold slot. Nobody walks out, nobody hangs up.

  • Live wait estimates pulled from your EMR queue API.
  • Per-location load balancing during peak hours.
  • RN escalation triggers (chest pain, breathing, peds fever).
See wait-time triage in action
Patient calls · "how long is the wait at Lakeside?"
↓
SmartAgent · Lakeside 72min · Edgewood 18min
↓
Books hold slot at Edgewood · 4:15pm · Experity
↓
SMS map + check-in QR code sent
Use case 02

Virtual visits when the waiting room is full.

When wait exceeds 60 minutes or a sister location is closer, SmartAgent offers a virtual visit on the same call — booked, paid, and ready in under 90 seconds.

  • Virtual visit appropriateness check (telehealth-suitable conditions).
  • On-call provider availability surfaced in real time.
  • Co-pay collected and visit booked in one call.
See virtual visit handoff
Caller · sore throat · Lakeside · wait 78min
↓
SmartAgent offers virtual visit · provider available
↓
Booked · 7:45pm · $40 co-pay collected
↓
SMS link + intake form · seen 18 minutes later
Use case 03

Discharge follow-up that catches bouncebacks.

Every patient gets a 48h symptom check and a 7-day recheck nudge by SMS — worsening cases flagged to the on-call MD. Fewer ER bouncebacks, more loyal patients.

  • Symptom recheck at 48h with red-flag escalation.
  • Prescription pickup reminders + pharmacy callback handling.
  • NPS + visit-feedback capture at 24h post-discharge.
See discharge workflows
+24h · "How are you feeling today?" — SMS
↓
+48h · symptoms worsening flagged · MD alerted
↓
+7d · recheck nudge + recommendation sent
↓
NPS captured + outcome logged in SmartAnalytics

What urgent care teams say about Aqurio. In their own numbers.

A snapshot of outcomes across urgent care chains in their first 12 months.

"Across 100+ locations, Aqurio's AI agents collected over $19M in aged balances in 8 months — without adding a single FTE. The data flywheel keeps making the agents better with every interaction."

100+ location DSOAnonymous · multi-specialty
$19M+RECOVERED · 8 MO
100+LOCATIONS LIVE
0 FTEADDED

"Aqurio customers in urgent care consistently auto-answer the majority of wait-time calls and convert callers into completed virtual visits — without staff fielding the queue. The lobby gets calmer, the provider schedule fills."

Wait-time & virtual visit outcomesAggregate across Aqurio customers
90%+WAIT CALLS AUTO-ANSWERED
+25ptsVIRTUAL VISIT CONVERSION
73%AUTONOMY RATE

"ER bouncebacks are the quality metric urgent care chains live and die by. Aqurio's 48h symptom-check workflow catches worsening cases before they bounce — and clean discharge contact rates make payer audits routine."

Bounceback prevention outcomesSmartEngage workflow performance
-14%ER BOUNCEBACKS
3×DISCHARGE CONTACT RATE
100%AUDIT TRAIL

"Aqurio agents go live in 14 days, not 14 months. No engineering, no custom prompting, no pilot risk — the agents arrive trained on 50M+ healthcare interactions and 70+ EHR/PMS integrations."

Platform deploymentAqurio benchmark · urgent care deployments
14 daysTO LIVE
<90 daysTO ROI
50M+INTERACTIONS TRAINED ON

Frequently asked questions

Common questions from urgent care operators.

How does Aqurio handle peak walk-in volume?
SmartAgent answers every inbound "how long is the wait" call instantly, gives real-time wait estimates, offers a virtual visit if appropriate, and books a hold slot — keeping your waiting room from overflowing.
Will Aqurio integrate with our urgent care EMR?
Yes. Aqurio integrates with DocuTAP, Experity, Athena, Epic, eCW, and most urgent-care EMRs. It writes back hold slots, virtual visit links, and discharge notes into the same chart your staff already uses.
How long does urgent care deployment take?
Most urgent care chains are live in 45–75 days, including EMR integration, wait-time API tuning, and per-location workflow setup.
Is the AI HIPAA-safe?
Yes — HIPAA, HITECH, and SOC 2 Type II compliant. PHI never leaves the BAA-covered environment, and every interaction is logged for audit.
Can it route to virtual visits when the waiting room is full?
Yes. SmartAgent checks live wait estimates and offers a virtual visit when appropriate — patient gets seen faster, and your waiting room stays in capacity.
What ROI should we expect in year one?
Urgent care customers typically see a 41% reduction in call-center labor, 19% lift in completed visits, and payback under 90 days.
More questions? Talk to an urgent care AI specialist

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Book a demo to explore our platform, or talk with an AI expert about solutions custom-tailored to your needs.

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