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For University Dental Schools & Academic Clinics

AI agents that answer every patient. Across every clinic. Every rotation.

Academic clinics run on split coverage — student rotations, supervising faculty, and front desks that close before patients can call. Aqurio's AI agents answer every inbound call and message 24/7 across voice, SMS, MMS, and digital, route each patient to the right clinic and provider level, and give leadership real-time visibility across every clinic — starting with SmartAnalytics, before any workflow changes.

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HIPAA · HITECH · SOC 2 Type II · HITRUST CSF · PCI DSS · ISO 27001
Trusted by leading dental groups and academic health systems —
including Benevis and 42 North Dental.
Built for university dental schools and academic health systems

Two problems every university dental school fights. One platform that ends them.

Academic dental clinics face a unique patient access challenge: complex scheduling, multiple clinics and specialties, and the demands of both patient care and education. Aqurio's AI agents help manage patient interactions across voice, SMS, MMS, and digital—from navigation and scheduling to reminders, recall, and outreach—within existing clinical workflows.

1

The patient call that comes after the clinic closes.

Academic dental clinics serve patients across multiple clinics, specialties, programs, and locations—often with different hours, scheduling processes, and requirements. When staff aren't available, patients may be left waiting to get answers or determine where to go next. Aqurio's AI agents provide 24/7 support across voice and digital channels, helping patients get answers, navigate to the appropriate clinic or service, and take the next step. When a patient needs a person, the interaction can be handed off with the context already captured.

Every inbound call answered — 24/7, across voice, SMS, MMS, and digital
2

The recall list no one has time to work — across every specialty clinic.

Patients overdue for a cleaning or follow-up are revenue waiting to be recovered — if someone reaches out. SmartEngage's AI agents run personalized recall campaigns across outbound voice, SMS, MMS, and digital — segmented by specialty clinic and last visit — booking straight into the schedule. Your staff focuses on care. The agents work the list.

Two workflows that move academic dental margin. AI agents working end-to-end.

Use case 01

Help patients find the right path to care — without adding more work to the front desk.

Academic dental environments can be difficult for patients to navigate. Multiple clinics, specialties, programs, locations, and different processes for new and existing patients can make even a simple question difficult to resolve. Aqurio helps extend the capacity of patient access teams by answering common questions, guiding patients to the appropriate clinic or next step, and supporting routine patient interactions across voice and digital channels. When staff involvement is needed, the conversation can be handed off with the relevant context already captured.

  • Patient navigation — helps patients understand where to go and what to do next.
  • Routine inquiry automation — handles common questions about clinic information, hours, locations, appointment processes, and other approved information.
  • Intelligent escalation — identifies when staff assistance is needed and routes the interaction appropriately with context.
See new-patient intake
Patient reaches out after hours — "I'm a new patient and need a cleaning and exam."
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SmartAgent identifies the patient's need — answers common questions and guides the patient through the appropriate new-patient process.
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Supports the appropriate next step — provides scheduling options, captures information, or routes the patient based on the school's approved workflow.
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Patient receives confirmation and next steps — relevant information and instructions are sent digitally, with staff follow-up when needed.
Use case 02

Recall production without the dialing. Every overdue patient, every specialty clinic.

SmartEngage's AI agents segment your recall list by specialty clinic and last visit, then run personalized voice, SMS, MMS, and digital cadences that book directly into open chairs across every clinic.

  • Recall campaigns segmented by specialty clinic and provider level.
  • Unscheduled-treatment reactivation by procedure value and chair availability.
  • Dormant-patient win-backs across every channel the patient responds to.
See recall automation
812 patients overdue for recall · segmented by specialty clinic
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SMS wave 1 → 217 booked
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Voice wave 2 → 184 booked
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401 / 812 chaired · +31% recall production lift

Frequently asked questions

Common questions from university dental school buyers.

How does Aqurio integrate with axiUm?
Aqurio integrates directly with axiUm — writing appointments, recalls, and interaction notes back to the system your clinics already run on. It is built to work inside your systems of record, not alongside them, so there's no double entry for students, faculty, or front-desk staff.
How do the AI agents handle student rotations and supervising-faculty schedules?
SmartAgent's AI agents route every inbound call and message to the right specialty clinic and provider level, and hand off to a human with full context when supervision or a person is needed. Because agents run 24/7, patients still reach the clinic when rotations shift or the front desk is closed.
Can we start with visibility only, before changing any clinic workflows?
Yes — this is the recommended entry point. SmartAnalytics gives leadership real-time visibility across 100% of patient interactions with no workflow changes, so you can see what's happening across every clinic first, then decide where to deploy agents.
How long does deployment take for a university dental school?
SmartAnalytics deploys quickly and independently — it requires no workflow changes and can give leadership visibility in a matter of weeks. Rolling AI agents into live clinic workflows across specialty clinics and rotations is phased and planned with your team; academic clinics are not stood up on a fixed 60–90-day timeline. We scope the sequence and go-live with you.
Can the AI agents run recall and reactivation across our specialty clinics?
Yes. SmartEngage's AI agents run outbound recall and reactivation across voice, SMS, MMS, and digital — segmented by specialty clinic and last visit — and book straight into the schedule so staff can stay focused on care.
Is the platform compliant for handling patient records in an academic setting?
Yes. Aqurio is built compliance-first — HIPAA-safe, SOC 2 Type II, and HITRUST — with full audit logs per interaction. Compliance is embedded throughout the platform rather than added on.
What makes Aqurio different from a general-purpose AI phone tool?
Aqurio's agents run both inbound and outbound — most vendors run one or the other — integrated directly into the system of record, and built compliance-first.
More questions? Talk to a university dental AI expert

See what's happening in every clinic. Then deploy agents on the workflows that matter most.

SmartAnalytics gives your leadership real-time visibility across 100% of patient interactions — no workflow changes, live in weeks. SmartAgent's AI agents answer every inbound call across voice, SMS, MMS, and digital. SmartEngage's AI agents run every outbound recall and recovery campaign. One platform. One integration. ROI in under 90 days.

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