The real cost of missed follow-up
Clinics lose patients when no one follows up after a missed or canceled appointment — without an AI agent to re-engage them, most of those patients simply don’t rebook. No-shows already cost U.S. healthcare $150B annually, at rates of 20–30%, and a single missed visit costs roughly $200.
How AI agents close the gap
AI agents close that gap automatically: SmartEngage’s agents run recall and reactivation campaigns that reach every patient, not just the ones staff have time to call, and because the platform is stateful, each message reflects what that patient’s last inbound interaction was actually about. For the scheduling side of this same workflow, see how AI agents automate appointment scheduling.