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For PERS & Remote Patient Monitoring

AI agents that keep every remote patient connected. And every alert followed up.

Aqurio's agentic AI runs automated daily check-ins, device onboarding, alert follow-up, and care coordination for PERS and remote patient monitoring programs — handling high-volume communication at scale while your clinical staff focuses on the patients who need them most.

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HIPAA-safe · SOC 2 Type II · HITRUST · EHR-native
Trusted by PERS operators and RPM programs across the U.S. — from
single-payer home health to enterprise remote monitoring platforms.
Built for PERS and remote patient monitoring

Three challenges every PERS and RPM program faces. One platform that solves them.

PERS and RPM programs need to communicate with hundreds or thousands of patients every day — check-ins, device troubleshooting, alert follow-up, and care coordination. Aqurio scales that communication without scaling staff.

1

Daily check-ins that your team can't make manually at scale.

A 500-patient RPM panel means 500 daily touchpoints. SmartEngage automates every check-in — collecting self-reported symptoms, vitals confirmation, and medication adherence via voice, SMS, or app — and flags only the patients who need clinical attention.

500+ patient panels managed with zero additional communication staff
2

The device activation call that loses a new patient.

One in three RPM patients struggles to activate their monitoring device. SmartAgent handles every onboarding call — walking through setup step by step, troubleshooting common issues, and confirming the first data transmission before closing the call.

34% improvement in first-month onboarding completion
3

The non-urgent alert that sits in the queue for hours.

Non-emergency alerts — missed readings, low battery, device offline — pile up in the monitoring queue and crowd out clinical attention. SmartAgent handles every non-urgent alert automatically, escalating only when clinical review is genuinely needed.

Non-urgent alerts resolved in <5 min · 0 staff queue time

From enrollment to long-term adherence. One connected RPM platform.

Six stages of the RPM patient journey — each supported by Aqurio.

1

Enroll

SmartAgent walks every new patient through RPM enrollment — consent, device selection, and first-use training.

2

Activate

Device activation calls handled 24/7 — step-by-step setup with live troubleshooting.

3

Check-in

Daily or weekly automated check-ins collect vitals, symptoms, and adherence data via voice or SMS.

4

Alert

Non-urgent alerts resolved automatically; clinical alerts escalated to your monitoring team immediately.

5

Engage

Medication reminders, appointment scheduling, and health education delivered on personalized cadences.

6

Retain

SmartEngage runs re-engagement campaigns for disengaged patients to prevent program drop-off.

Across these six stages, Aqurio keeps every remote patient engaged, every device operational, and every alert followed up — at the scale your program demands.

How PERS and RPM programs use Aqurio. Every day.

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Daily check-ins for every patient — zero staff time.

SmartEngage runs automated daily or weekly check-ins for every RPM patient — collecting self-reported vitals, symptoms, and adherence data via voice or SMS on the schedule you configure. Clinical alerts are escalated; routine data is logged automatically.

  • Fully configurable check-in cadence per patient cohort.
  • Responses logged directly into Epic, Cerner, or your RPM platform.
  • Clinical flags escalated to your team; routine data auto-documented.
Explore proactive engagement
› RPM check-in · J. Williams · 8:00am · BP reading: 134/88 · logged · within range
↓
› Glucose: 112 · logged · adherent · Medication: confirmed · no issues reported
↓
› Status: routine · no escalation needed · Next check-in: tomorrow · 8:00am
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Every new patient activated — first call, first time.

SmartAgent handles every RPM device activation call — guiding patients through setup, troubleshooting connection issues, and confirming the first reading before ending the call. Onboarding completion rates improve significantly from day one.

  • 24/7 onboarding support — no call center wait times.
  • Common device issues resolved without escalation.
  • First reading confirmed before call end — 100% activation tracking.
Explore SmartAgent
› Onboarding call · new patient · device: BP cuff · Step 1: pair device → completed · 2 min
↓
› First reading: 128/82 · confirmed transmitted · Portal login: confirmed · app installed
↓
› Onboarding: complete · SmartAnalytics logged · Status: active · first check-in: tomorrow

What PERS and RPM programs say about Aqurio.

Outcomes from remote monitoring programs in their first year on the platform.

"We manage 1,400 RPM patients across two care coordinators. Before Aqurio, they spent most of the day on check-in calls. Now Aqurio handles all the routine check-ins, and our coordinators are focused entirely on patients with clinical needs."

RPM Program DirectorHome health and remote monitoring organization
1,400PATIENTS MANAGED
68%CHECK-INS AUTOMATED
2×COORDINATOR CAPACITY

"Our device activation drop-off rate was 31% — meaning 1 in 3 new patients never successfully got their device working. Aqurio's onboarding program cut that to 9%, and we did it without adding support staff."

VP Clinical OperationsNational PERS and RPM platform
-71%ACTIVATION DROP-OFF
34%ONBOARDING LIFT
+$2.1MANNUAL REVENUE RETAINED

Frequently asked questions

Common questions from PERS and RPM buyers.

How does Aqurio handle PERS emergency alert follow-up?
SmartAgent is configured to handle non-emergency check-in calls and device activation confirmations. True emergency alerts are escalated immediately to your monitoring center — Aqurio handles the high-volume non-critical communication so your staff can focus on urgent cases.
Can Aqurio automate daily or weekly RPM patient check-ins?
Yes. SmartEngage runs automated voice, SMS, and app-based check-ins for RPM patients — collecting self-reported vitals, symptoms, and adherence data on any schedule you configure. Responses are logged in your care management system.
Which RPM and care management platforms does Aqurio integrate with?
Aqurio integrates with Epic, Cerner, Health Recovery Solutions, Vivify Health, Optimize Health, and other major RPM and care management platforms.
How does Aqurio help with RPM patient onboarding and device activation?
SmartAgent handles every onboarding call — walking patients through device setup, troubleshooting activation issues, and confirming first-reading transmission. Onboarding completion rates improve by 34% on average.
What ROI should a PERS or RPM program expect?
PERS and RPM operators typically see 50–70% of routine patient communication handled without staff, a 28% improvement in patient engagement rates, and significant reduction in avoidable hospitalizations through timely alert follow-up.
More questions? Talk to an AI expert

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Book a demo to explore our platform, or talk with an AI expert about solutions custom-tailored to your needs.

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