Aqurio's AI agents power the full patient lifecycle — SmartAnalytics delivering real-time visibility into 100% of interactions, SmartAgent answering every inbound call across voice, SMS, MMS, and digital, and SmartEngage orchestrating every outbound campaign. Trusted by 75+ enterprise healthcare systems across 30+ specialties. ROI in under 90 days.
Missed calls. Aging receivables. Recall lists nobody has time to work. Decisions based on 3% of your interaction data. These are not edge cases — they are Tuesday. Aqurio's AI agents fix all four, in both directions.
Sixty percent of patients hang up after one minute on hold. Eighty-five percent never call back. SmartAgent's AI agents answer every inbound call 24/7 — across voice, SMS, MMS, and digital — scheduling, handling billing inquiries, checking eligibility, and escalating only when a human is genuinely required.
Billing teams can work only a fraction of the A/R queue. Recall lists grow longer than anyone can reach. SmartEngage's AI agents run every outbound campaign end to end — collections across every aging bucket, recall and reactivation, care-gap closure — across voice, SMS, MMS, and digital. The agents conduct conversations, negotiate payment plans in-call, and book appointments in-flow.
No-shows cost U.S. healthcare $150 billion a year. A single missed visit costs ~$200. SmartAnalytics identifies your no-show patterns before they compound. SmartAgent's agents confirm appointments inbound. SmartEngage's agents send outbound reminders, handle reschedules, and fill cancelled slots — across voice, SMS, MMS, and digital.
Most healthcare operators make every staffing, scheduling, and revenue decision based on 3% of their actual interaction data — the fraction that makes it into a dashboard. SmartAnalytics captures 100% of interactions — AI and human, inbound and outbound — with pre-built dashboards live within weeks. See what is broken before anything changes.
SmartAnalytics reveals what is happening across every patient interaction. SmartAgent's AI agents take over the inbound workflows that matter most. SmartEngage's AI agents run the outbound campaigns that recover revenue and retain patients. Every interaction builds on the last.
Real-time visibility across 100% of patient interactions — inbound and outbound — without changing a workflow. Connect to your existing phone system and EHR. Pre-built dashboards live within weeks. The Automation Readiness Report identifies where AI agents pay back fastest.
AI agents that handle every patient-initiated interaction end to end — 16 inbound use cases across patient access and patient accounting, 24/7, across voice, SMS, MMS, and digital. Scheduling, billing inquiries, eligibility, after-hours triage, and more. Escalation is a feature, not a failure — the agent hands off full conversation context, never a cold ticket.
AI agents that run every practice-initiated campaign end to end — 13 outbound use cases across collections, recall and reactivation, care-gap closure, appointment reminders, and NPS surveys. The agents conduct conversations, negotiate payment plans in-call, and book appointments in-flow. Revenue Recovery suite with success-based pricing — we get paid when you get paid.
Most healthcare operators make every staffing, revenue, and access decision based on 3% of their actual interaction data. SmartAnalytics connects to your existing phone system and EHR — read-only, no workflow changes — and surfaces 100% of interactions in real-time dashboards within weeks. Your data tells you where the agents should go first.
SmartAgent's AI agents handle every patient-initiated call, message, and request end to end — 24/7, across voice, SMS, MMS, and digital — scheduling, billing inquiries, eligibility checks, after-hours triage, and more. The agent books in the EHR, resolves the inquiry, and escalates only when the patient genuinely needs a human. When it does, full conversation context transfers — not a cold ticket.
Patient A/R aging past 90 days drops collection probability by 20–30%. Billing teams can manually work only a fraction of the active queue. SmartEngage's agents work the entire A/R queue end to end — empathetic outbound conversation, payment plan negotiation in-call, PMS write-back. Success-based pricing: Aqurio's fee tied to your collected dollars.
SmartEngage's AI agents work recall and reactivation lists end to end — across voice, SMS, MMS, and digital — reactivating overdue patients, closing HEDIS and STARS care gaps, refilling cancelled slots, and running NPS surveys. Every outbound agent knows what the patient's last inbound interaction was about. No duplicate outreach. No cold calls. Stateful from the first ring.
Four structural advantages no competitor can replicate by starting today.
Aqurio's agents are trained on 4.51 trillion patient interaction records across 30+ specialties. Not general-purpose language models applied to healthcare after the fact. The agents understand your appointment types, insurance workflows, and billing codes because they have processed them at scale, over time, with real outcomes attached. 57GB of new data ingested daily.
70+ native EHR and PMS integrations. The agents do not just answer questions — they write back to the system of record. An appointment is booked. A payment plan is recorded. A care gap is closed. Not screen-scraping. Native, bidirectional, production integration that took years to build.
HIPAA, HITECH, SOC 2, PCI, HITRUST CSF — core architecture, not features. Patient data stays in your own EHR. LLMs operate behind a private network with no cross-customer PHI training, ever. State AI disclosure compliance and TCPA handled at the carrier layer. In regulated healthcare, you scale what you can trust.
Every competitor deploys stateless agents — every call and campaign starts from zero. Aqurio's state layer flows across all three products. An outbound SmartEngage collections call knows what the patient called SmartAgent about last week. SmartAnalytics scores both in the same patient-lifecycle view. The longer a customer runs on Aqurio, the richer their intelligence becomes.
What leadership teams ask before they deploy.
Three ways in. SmartAnalytics for visibility before anything changes. SmartAgent for inbound operations. SmartEngage for revenue recovery and outbound campaigns. All three lead to the same platform — and measurable ROI in under 90 days.
