We're here when it matters. 24/7 for production.
Existing Aqurio customers — pick the channel that fits the urgency. Production incidents get round-the-clock pager coverage. Everything else gets a same-business-day response.
Direct lines to the right team
No general queue. Each address routes to a human owner with on-call escalation.
Production incidents · 24/7
Service degradation, missed calls, workflow failures, integration outages. Paged engineers respond within 15 minutes.
[email protected]Customer support
Workflow tuning, prompt iteration, EHR integration questions, account access, user permissions, BAA addenda.
[email protected]Security & compliance
Audit artifact requests, vulnerability disclosures, security review questions, sub-processor changes.
[email protected]Billing & renewals
Invoices, POs, renewals, usage reports, contract amendments. Procurement contact on file gets first reply.
[email protected]Frequently asked
- Security & compliance FAQ — HIPAA, SOC 2 II, HITRUST
- Responsible AI FAQ — guardrails, escalation, governance
- BAA & HIPAA — how we operate as a Business Associate
Existing customer with access to the admin console? Open a ticket directly from the help menu — it's faster and links to your account context automatically.
Not a customer yet? Start with a demo.
See Aqurio answering live patient calls in a 30-minute walkthrough — bring your toughest scenario.