Overview
SmartAnalytics captures every patient interaction — voice, SMS, email, fax, digital — revealing where patients drop off, where balances sit unworked, and which care gaps are widening. It also delivers HIPAA-compliant insights before any workflow changes are made.
Key Features & Capabilities
- 100% interaction capture — Every call, text, email, fax, and digital touch — not a 2% sample.
- Real-time dashboards — Live volumes, outcomes, and service levels across every location.
- Quality and QA — Automated scoring of every interaction, with coaching-ready insight.
- Predictive intelligence — No-show risk, demand forecasts, and revenue-at-risk flags.
- Opportunity detection — Surfaces unworked balances, open care gaps, and missed demand.
- Shared state layer — Every insight feeds SmartAgent and SmartEngage directly.
100%
of interactions captured and analyzed
4.51T
interaction records behind the models
30+
specialties benchmarked
57GB
of new data ingested daily
Benefits for Healthcare Organizations
- Protect patient access — See hold times, abandonment, and after-hours demand in real time.
- Close care gaps sooner — Spot overdue recalls, referrals, and lapsed treatment plans.
- Audit-ready compliance — Automated QA reviews 100% of interactions, with a complete trail.
- Confidence before automation — Know exactly what's broken before changing workflows.
Primary Use Cases
- Patient access intelligence: Quantify missed appointment demand by location and specialty.
- No-show prediction: Flag at-risk visits early — a $150B annual U.S. problem.
- Revenue cycle visibility: Surface unworked A/R driving avoidable write-offs.
- Quality and QA review: Score every patient interaction automatically.
Technical Specifications
| Delivery | Cloud-native, multi-tenant SaaS — no on-prem hardware. |
|---|---|
| Security & Compliance | HIPAA (BAA); HITRUST r2; SOC 2; ISO 27001:2022; ISO/IEC 42001:2023; PCI-DSS 4.0; GDPR; CCPA; TX-RAMP. AES-256 at rest, TLS 1.2+ in transit; TCPA-governed outreach. |
| Identity & Access | SSO (SAML 2.0 / OIDC), SCIM provisioning, role-based access, audit logs. |
| Interoperability | 70+ EMR/PMS integrations; connects to existing phone systems; native, bidirectional write-back to the system of record. |
| Data Foundation | 1B+ real-world interactions; 4.51T records across 30+ specialties; 57GB ingested daily. |
| Time to Value | Go-live in weeks; measurable ROI in under 90 days. |
Integrations
70+ EMR/PMS integrations · Existing phone systems — no rip-and-replace · Native, bidirectional write-back · One integration across all three products · Patient data stays in your EHR
Agents write back to the system of record — appointments booked in the PMS, payment plans recorded, care gaps closed, billing resolved with the patient's actual account data. Not screen-scraping or an API workaround.
Back to Resources